PROBLEM-SOLVING SKILLS: “Turn Challenges into Solutions”

• DURATION: 1-Day Workshop

• COURSE DESCRIPTION:

“Problem-Solving Skills: “Turn Challenges into Solutions” is a practical and engaging one-day workshop designed to strengthen participants' ability to tackle workplace challenges with clarity and confidence. 

The course introduces structured frameworks and tools, including root cause analysis, creative thinking techniques, and decision-making models, to support professionals in navigating complex problems, identifying effective solutions, and making sound decisions. Whether working individually or in teams, participants will leave with a toolkit to approach problems systematically and drive smarter outcomes in their organizations.

• TRAINING OBJECTIVES:

This course equips participants with a structured approach to problem solving that can be applied across business functions. Participants will gain practical tools to identify root causes, generate innovative solutions, and make confident decisions that lead to measurable impact.

• KEY LEARNING OUTCOMES:

By the end of this course, participants will be able to:

• Clearly define and frame workplace problems.

• Differentiate between symptoms and root causes.

• Apply key tools such as 5 Whys, Fishbone, and SCAMPER.

• Prioritize solutions using evaluation matrices.

• Use decision-making models to choose optimal actions.

• Facilitate simple problem-solving conversations in teams.

• WHO SHOULD ATTEND? 

Professionals and team leaders who regularly encounter challenges and seek structured methods to generate and implement effective solutions.

• COURSE REQUIREMENTS:

This course does not require any prior technical skills or formal qualifications. However, participants should possess.

• A willingness to challenge assumptions and examine how problems are defined and solved.

• An open mindset to learn and apply new thinking tools and decision-making methods.

• A desire to improve both individual and team problem-solving performance through structured approaches.

• MODULES:

Module 1: Framing the Right Problem

This session helps participants distinguish real problems from surface-level symptoms. They will learn how to reframe issues using the Problem Statement Canvas and apply SMART thinking and gap analysis to define problems clearly. The session also introduces tools for understanding stakeholder dynamics, competing objectives, and desired outcomes in complex environments.

Module 2: Root Cause Diagnosis & Systems Thinking

Participants will explore root cause tools like the 5 Whys and Fishbone diagrams to go deeper into problem analysis. They will learn how to map systemic issues, not just isolated events, using systems thinking and causal mapping. This session encourages a shift from reactive fixes to preventative thinking for sustainable solutions.

Module 3: Creative & Critical Thinking for Solutions

This session equips participants with tools to spark creativity and apply critical thinking when generating solutions. They will practice using Brainwriting, SCAMPER, and Reverse Thinking to challenge assumptions and explore new angles. Emphasis is placed on managing both divergent and convergent thinking phases when solving problems as a team.

Module 4: Prioritization, Decision Making & Action Planning

The final session focuses on how to prioritize and evaluate solutions under real-world constraints. Participants will apply tools like the Impact–Effort Matrix, MoSCoW prioritization, and Decision Matrix to make confident choices. They will then develop clear and realistic action plans to move from insights to implementation with confidence and clarity. 

• TRAINING METHODS:

• Structured sessions with clear goals, activities, and wrap-ups.

• Engaging mix of lectures, discussions, role-plays, peer sharing, and hands-on tasks.

• Facilitator-led, adaptive, and participatory approach.

• Content tailored to audience needs and outcomes.

• Includes action planning and personal reflection.

• BEYOND THE TRAINING: CONDITIONS PRACTICE & COACHING

The real impact comes from applying what you’ve learned. Keep the momentum by:

• Action Planning: Revisit your personal plans, set reminders, and track progress.

• Peer Support: Stay connected with fellow participants to share progress and stay accountable.